1. Where is OTAKU.STORE located? OTAKU.STORE is headquartered at 30 N Gould St #32528, Sheridan, WY 82801, US.
2. Do you have a physical store or showroom? Yes, you can visit us at:
Address: 30 N Gould St #32528, Sheridan, WY 82801, US
Warehouse : 799 Yale Dr, Mansfield, OH 44907, US
3. What are your customer service hours? Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time (New York). We aim to respond to all inquiries within 24 to 48 hours during working days.
4. How can I contact customer support? You can reach our customer service team via email at [email protected] or by phone at +1 310 554 9542. Additionally, you can use the contact form on our website.
5. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for online orders.
6. What is your shipping policy? We offer shipping within the United States. Shipping times and costs may vary depending on the destination and selected shipping method.
7. Do you ship internationally? Currently, we only ship within the United States. We hope to expand our shipping options in the future.
8. What is your return policy? We accept returns within 30 days of delivery for unused and undamaged items. Please refer to our Returns & Exchanges policy for detailed instructions.
9. How can I track my order? Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order through our website.
10. Is my personal information secure with OTAKU.STORE? Yes, we take customer privacy and data security seriously. Please refer to our Privacy Policy for detailed information on how we protect your personal information.