AMERICAN GAS LOG Cheyenne Glow 18 in. Vented Natural Gas Fireplace Log Set with Complete Kit, Manual Match Lit CG18HDMTCH

– Update 06-26-2024

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

• Countries: We currently ship within the US
• Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

• We are pleased to offer shipping across the United States at a flat rate of $4.99.
• No Hidden Fees: All costs are clearly stated at checkout.
• We currently only ship within the United States.
• Shipping costs are non-refundable.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Last Order Time: 22:00 (GMT-05:00) Easterm Standard Time ( New York).
• Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

• Estimated Delivery Time: 1-2 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

• Reliable Courier Services: We ship via DHL and Fedex.
• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
• Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@otaku.store
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

• Returns: Returns are accepted within 30 days of receiving your order.
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
• Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, OTK POD STORE LLC
  will cover the return shipping costs.
• Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.